Title: Salesforce Program Manager
Location: United States
Job Type: Full-time
Summary: We are seeking a dynamic and experienced Salesforce Program Manager to lead a large-scale program encompassing Sales, Service, Experience, Marketing, and Commerce Cloud implementations. The ideal candidate will possess strong leadership skills, deep expertise in Salesforce platform capabilities, and a proven track record of successfully managing complex programs. This role offers significant opportunities for growth and advancement, including the potential for future partner promotion.
Responsibilities:
- Lead the end-to-end implementation of Salesforce solutions across Sales, Service, Experience, Marketing, and Commerce Clouds, ensuring alignment with business objectives and stakeholder expectations.
- Define program scope, goals, and deliverables, and develop detailed project plans, timelines, and resource allocations to drive successful execution.
- Establish and maintain strong relationships with key stakeholders, including business leaders, IT teams, and external partners, to ensure collaboration and alignment throughout the program lifecycle.
- Manage project budgets, resources, and timelines effectively, identifying risks and issues proactively and implementing mitigation strategies to minimize impact on project delivery.
- Oversee the work of project teams, including internal resources, third-party vendors, and consultants, providing guidance, support, and coaching as needed to drive high performance and achieve project goals.
- Drive continuous improvement and innovation by leveraging Salesforce best practices, industry trends, and emerging technologies to optimize business processes and enhance the customer experience.
- Communicate program status, milestones, and key metrics to executive leadership and other stakeholders regularly, providing transparency and accountability for program outcomes.
- Foster a culture of collaboration, empowerment, and accountability within the program team, promoting a positive work environment and encouraging professional growth and development.
Qualifications:
- Bachelor's degree in Business Administration, Information Technology, or a related field (or equivalent experience); advanced degree preferred.
- 7+ years of experience managing large-scale CRM programs or projects
- Strong understanding of Salesforce platform capabilities, including configuration, customization, integration, and data management.
- Proven track record of successfully delivering complex, cross-functional initiatives on time, within budget, and with high customer satisfaction.
- Excellent leadership, communication, and interpersonal skills, with the ability to influence and collaborate effectively with diverse stakeholders at all levels of the organization.
- Strategic thinker with the ability to translate business requirements into actionable plans and drive results through effective execution and problem-solving.
- Demonstrated ability to adapt to changing priorities, navigate ambiguity, and thrive in a fast-paced, dynamic environment.
- Passion for continuous learning, innovation, and driving positive change, with a commitment to excellence and a customer-centric mindset.
Benefits:
- Competitive salary
- Health insurance
- Retirement plan
- Paid time off
- Professional development opportunities
- Opportunities for growth and advancement
- Potential for partner promotion
