Scope of Work: Unified communications
- Customer Site : Toulouse, France
- Language Requirements : English (Essential), French (Bonus but not required)
- Start Date : February 2025
- Contract Length : 6-Months
- Project Length : 12-18 Months
Tasks:
- Participate, lead and implement Cisco Telephony & Videoconferencing Projects.
- Occasionally assist operational teams (L1 & L2). Oriented to complex incident resolution
- Major incident (qualification, action plan, resolution, RCA, knowledge)
- Problem management
- Ensure the transfer of skills to technicians and engineers.
- Respond to specific customer requests in coordination with the Capgemini Team Leader/SDM.
- Update technical documentation (HLD & LLD) and procedures.
- Perform hardware & configuration tests.
Required Skills:
- CISCO environment at least 5 years of experience.
- Good knowledge of the Cisco telephony and video conferencing environment.
- Knowledge of Cisco Telephony environment v12.5: (CUCM, Unity Connection, Jabber, IP Phone, ...)
- Knowledge of Cisco Video conferencing: CMS, and Cisco video conferencing (endpoints, TMS, ...)
- Knowledge of the VMware suite v7/v8.
- Mastery of SIP/H323 protocols.
- Extra Knowledge is a plus:
- Kurmi, Telisca, Real Time Monitoring tool, Prognosis, PeterConnects ecosystems
- Knowledge of WAN/LAN networks and security.
- Systems administration and PC environment would be a plus
Soft skills:
- Team worker
- Change adaptability
- Sense of service
- Rigorous
- Curious
